Credit Reports in South Africa: Disputes, Scores and Blacklisting
How credit reports work, how to check your information, dispute errors and understand the word blacklisted.
Credit report versus credit score
A credit report is the underlying record of accounts, balances, payment history, enquiries and certain public information. A score is a model's summary of risk based on information available to it.
Why “blacklisting” is misleading
People often use the word “blacklisted” to mean they have negative information on a credit report. It is better to look at the actual account, judgment, default or enquiry causing the issue.
How to find incorrect information
Check personal details, account ownership, balances, payment dates, judgments, debt-counselling status and enquiries. One wrong line can affect an application.
How to lodge a dispute
Use the relevant bureau's dispute process and provide supporting documents. Keep a record of the reference number and response date.
Credit-clearing scam warnings
Be cautious of anyone promising to remove accurate negative information for a fee. Accurate information generally cannot simply be deleted because it is inconvenient.